Legal information
TERMS AND CONDITIONS
TERMS AND CONDITIONS FOR THE USE OF THE BOYBEL.COM WEBSITE AND THE PROVISION OF SERVICES BY “BOYBEL” OOD
Last updated: 24 September 2026
I. GENERAL PROVISIONS AND PROVIDER DETAILS
Article 1. (1) These Terms and Conditions govern the relationship between “BOYBEL” OOD and any individual or legal entity that visits or uses the functionalities of the website boybel.com (hereinafter referred to as the “Website”), submits an enquiry for services or enters into an agreement with the Company.
(2) Provider details pursuant to the Bulgarian Electronic Commerce Act and the Bulgarian Consumer Protection Act:
1. Name: “BOYBEL” OOD (BOYBEL LTD.), UIC: 208934963
2. Registered office and registered address: Republic of Bulgaria, Sofia 1359, Lyulin District, Lyulin Residential Complex, Block 503, Entrance A, Floor 8, Apartment 51;
3. Address for conducting business and submitting complaints: Sofia 1359, Lyulin District, Lyulin Residential Complex, Block 503, Entrance A, Floor 8, Apartment 51;
4. Contact details: Telephone: +359 883 416 685; email: boybelltd@gmail.com;
5. VAT registration number: BG208934963
6. Supervisory authorities: a) Commission for Consumer Protection (CCP) — address: 1 Vrabcha Street, Sofia 1000, Bulgaria; website: www.kzp.bg; b) Commission for Personal Data Protection (CPDP) — address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria; website: www.cpdp.bg.
II. DEFINITIONS
Article 2. For the purposes of these Terms and Conditions, the following terms shall have the meanings set out below:
1. “Provider” / “Intermediary” — “BOYBEL” OOD;
2. “User” / “Client” — any individual (including an individual acting as a consumer within the meaning of the Bulgarian Consumer Protection Act) or legal entity that accesses the Website, submits an enquiry through the contact form or uses the services provided by the Provider;
3. “Partner” — an independent trader or professional (licensed credit intermediary, insurance broker, investment intermediary, estate agency, franchisor, accountant, lawyer or other trader or professional) with whom “BOYBEL” OOD has entered into a commercial intermediary agreement;
4. “Free Referral Service” — the free forwarding of the User’s contact details and enquiry parameters to a selected Partner for the purpose of establishing direct contact;
5. “Consultancy Services” — paid services under which we carry out financial analyses of operating businesses and/or provide consultancy in connection with acquisitions, demergers, mergers, business management and other similar matters, without providing investment, insurance, credit, accounting, legal or other advice for which a licence, registration or authorisation is required.
III. SUBJECT MATTER AND NATURE OF THE SERVICES
Article 3. (1) The Provider offers Users paid consultancy services and free commercial intermediary services for the purpose of establishing contact with Partners through the Website.
(2) All services relating to the initial submission of an enquiry, provision of information and referral to Partners are provided free of charge to end users and clients. Users shall not owe any fee, charge or commission to “BOYBEL” OOD for submitting an enquiry or being referred to a Partner.
(3) The Provider’s remuneration for the commercial intermediary services provided shall be paid solely and entirely by the relevant Partner pursuant to a separate agreement entered into between the Provider and the Partner.
(4) For consultancy services expressly commissioned by the User (such as a financial analysis of a company, individual management consultancy or other similar services), a separate written agreement shall be entered into, setting out the specific terms and fees in euros.
IV. LIMITATIONS AND REGULATORY DISTINCTIONS
Article 4. (1) “BOYBEL” OOD is not a credit institution, a registered credit intermediary within the meaning of the Bulgarian Credit Intermediaries and Credit Purchasers Act / Consumer Credit Act, an insurance broker or agent under the Bulgarian Insurance Code, or an investment intermediary under the Bulgarian Markets in Financial Instruments Act.
(2) The Provider does not provide individual financial, insurance or credit advice within the meaning of Article 30(2) of the Bulgarian Credit Intermediaries and Credit Purchasers Act, Article 286(3) of the Bulgarian Insurance Code or Article 6(2) of the Bulgarian Markets in Financial Instruments Act. Any information published on the Website or provided as part of a descriptive financial analysis is for informational and indicative purposes only and does not constitute legal, tax, accounting, insurance or investment advice.
(3) “BOYBEL” OOD is not a party to any agreement between the Client and the Partner and shall not be responsible for its performance, validity, pricing or quality, nor does it guarantee that the Partner will approve or enter into a transaction with the User.
V. ENTERING INTO AN AGREEMENT FOR FREE REFERRAL THROUGH THE WEBSITE
Article 5. (1) The agreement for free referral between the User and the Provider shall be deemed to have been entered into when the User correctly completes the enquiry form on boybel.com/apply, confirms that they have read and agree to these Terms and Conditions, the Privacy Policy and the Cookie Policy, and clicks the “Submit Enquiry” button.
(2) The technical steps for submitting an enquiry are as follows:
1. Selecting the requested service from the drop-down menu;
2. Entering their name, email address, telephone number and a further description of the service sought;
3. Confirming their acceptance of the Terms and Conditions, Privacy Policy and Cookie Policy by ticking the relevant checkbox;
4. Submitting the form;
5. Receiving an automated confirmation by email at the address provided by the User.
(3) By submitting the form, the User gives their explicit consent to and instructs “BOYBEL” OOD to provide the contact details supplied to an appropriate independent Partner for the purpose of enabling the Partner to contact the User directly.
(4) Where the User submits an enquiry concerning a service offered by “BOYBEL” OOD, submission of the form does not constitute the conclusion of an agreement, but rather a request for information and a quotation with a view to the potential conclusion of an agreement.
VI. RIGHTS AND OBLIGATIONS OF THE PARTIES
Article 6. (1) The Provider shall:
1. Maintain the Website in proper technical working order and process submitted enquiries with the due care and diligence of a reasonable business operator; 2. Refer enquiries only to legitimate Partners who possess the necessary professional qualifications and, where required by law, a valid licence or registration; 3. Protect Users’ personal data in accordance with Regulation (EU) 2016/679 and applicable legislation.
(2) The User shall:
1. Provide truthful, accurate and up-to-date information when completing the enquiry forms; 2. Not use the Website for distributing spam or malware or for any unlawful purposes; 3. Promptly notify the Provider if they do not wish their data to be disclosed to additional Partners.
VII. CONSUMER RIGHTS AND RIGHT OF WITHDRAWAL
Article 7. (1) Where the User qualifies as a consumer within the meaning of the Bulgarian Consumer Protection Act (CPA), they shall have all rights provided for under applicable consumer protection legislation.
(2) The free initial referral service is provided immediately upon submission of the form. Pursuant to Article 57, item 1 of the CPA, the consumer agrees that performance shall commence immediately. Once the service has been fully performed (by forwarding the enquiry to a Partner), the right of withdrawal shall be deemed to have been exercised/consumed without any financial liability, as the service is provided free of charge.
(3) In respect of separate paid service agreements (e.g. a written individual agreement for an analysis), the consumer shall have the right to withdraw from the agreement without stating a reason and without being liable for compensation or a penalty, or for any costs other than those provided for in Articles 54(3) and 55 of the CPA, within 14 days from the date on which the agreement was concluded. For convenience, the consumer may use the following standard withdrawal form:
Standard Withdrawal Form
(Complete and return this form only if you wish to withdraw from the agreement.)
To (the trader’s name, address and email address to be completed by the trader):
I/We hereby give notice that I/We withdraw from my/our* contract for the purchase of the following goods*/for the provision of the following service*
Ordered on*/received on*
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is submitted in paper form)
Date
*Delete as appropriate.
(4) The consumer shall not have the right of withdrawal where the service has been fully performed, where the agreement provides for an obligation on the consumer to make payment, and performance has commenced with the consumer’s express prior consent and confirmation that they are aware that they will lose their right of withdrawal once the agreement has been fully performed by the trader.
(5) The consumer shall have the statutory rights relating to the conformity of services.
VIII. LIABILITY AND ALLOCATION OF RISK
Article 8. (1) “BOYBEL” OOD shall not be liable for any damages arising from inaccurate or incomplete information provided by the User, or for any acts, omissions, offers, advice or agreements provided or entered into by independent Partners.
(2) Any claims relating to the performance, terms, interest rates, fees or conditions of the final transaction shall be addressed directly to the relevant Partner.
IX. PARTNERSHIP RELATIONSHIPS AND B2B INTERACTIONS
Article 9. (1) Traders wishing to become Partners of “BOYBEL” OOD shall submit an enquiry through the relevant section of the Website and enter into an individual Commercial Intermediary Agreement.
(2) Relationships with Partners shall be governed by the individual written agreement, the provisions of the Bulgarian Commerce Act, and strict rules on confidentiality, non-circumvention and regulatory compliance.
X. OUT-OF-COURT DISPUTE RESOLUTION
Article 10. (1) All disputes shall be resolved through negotiations between the parties in good faith.
(2) If no agreement can be reached, consumers may refer the matter to the General Conciliation Commission at the Commission for Consumer Protection in Sofia or use the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
XI. FINAL PROVISIONS
Article 11. (1) “BOYBEL” OOD shall have the right to amend these Terms and Conditions by publishing the amended version on the Website. For individual agreements concluded with consumers, the procedure set out in Article 147b of the Bulgarian Consumer Protection Act shall apply.
(2) Any matters not expressly provided for herein shall be governed by the applicable Bulgarian and European legislation.
